CLIENT Private client
EVENT Russian VIP Incentive Trip
LOCATION Gleneagles Hotel and central Scotland
DATE July 2015
An incredibly high profile group of visitors from Russia required not only the highest level of security throughout their visit but emailed a substantial list of 120 special dietary requirements just 24 hours before they arrived… in Russian. This was certainly going to put us through out paces!
Undaunted, we thoroughly briefed Gleneagles Hotel and liaised with every department – Head Concierge, Spa, Housekeeping, Chef, Reception, Golf Pro – to make sure they were completely au fait with the exacting demands of our group. We ensured that the chef was prepared for every eventuality and understood in absolute detail the dietary requirements of each individual, from halal meat to avoidance of alcohol.
Being prepared, being flexible and being completely unflappable were key – we anticipated every demand as far as we could and had a contingency plan when we couldn’t, seamlessly changing arrangements at a moment’s notice. We arranged personal visits to Scottish stately homes and we kept Harvey Nichols in Edinburgh open one evening for our guests to enjoy an exclusive, private shopping trip. We had Gleneagles open their swimming pool at 5am every morning and even put a golf pro on permanent standby. Working with partners well-versed in luxury was key to success and both Driven Scotland and Phantom Scotland provided superb chauffeuring services in breath-taking and beautiful cars.
From our client’s perspective, this trip went down as ‘an outstanding visit to Scotland’ without incident and without a single complaint from the Russian guests – we’re taking that as the highest praise!
“The communication before we arrived was excellent – Susan and her team really understood what we expected. Nothing was too much trouble, they smiled no matter how many changes were made to the itinerary and were altogether a joy to work with.”